Shipping Policy

Last updated: August 12, 2026

Thank you for choosing ONZ! We want to ensure you have a smooth and transparent shopping experience. This Shipping Policy outlines our shipping procedures and timelines.

1. Order Processing

All orders are processed within 1 business day. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

a. New Zealand Orders

We ship New Zealand-based orders using NZPost, aiming for delivery within 2-3 business days. Orders placed on weekends or holidays may experience slight delays.

c. Australian Orders

We're proud to now offer local fulfilment for select products in Australia. ONZ Grip Pads are stocked and shipped directly from within Australia via local courier, with delivery typically taking 1-3 business days to metro areas (rural addresses may take slightly longer).

The rest of our range ships from New Zealand as per our standard overseas shipping timelines (see above).

If your order includes Grip Pads along with other ONZ products, your order will be sent as two separate shipments - Grip Pads dispatched locally from Australia, and the remainder of your order shipped from New Zealand. Each shipment will have its own tracking information, and delivery times may differ between the two.

c. Overseas Orders

For our international customers outside of Australia & New Zealand, we also use NZPost for shipping. Shipping times vary between countries, but we estimate delivery within 2-3 weeks at most. Please note that customs procedures in your country may impact delivery times, and additional duties or taxes may apply.

3. Tracking Information

Once your order is dispatched, you will receive an email with tracking information. This allows you to monitor the progress of your shipment in real-time. If you encounter any issues or have questions about your tracking information, please contact our customer support team at info@griponz.com.

4. Shipping Costs

Shipping costs are calculated at checkout based on the destination and the weight of the items in your order. Please review your order summary before completing your purchase for accurate shipping costs.

5. Customs and Duties

For international orders, customs and duties may apply depending on the destination country's regulations. ONZ is not responsible for any additional charges incurred during the customs process.

6. Delays and Exceptions

While we strive to meet our estimated delivery times, unforeseen circumstances such as weather, customs clearance, or other external factors may cause delays. ONZ is not responsible for any delays once the package is in the possession of the shipping carrier.

7. Address Accuracy

It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout. ONZ is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us via the contact form on the website, or our live chat feature. We are here to assist you.

Thank you for shopping with ONZ. We appreciate your business!